Shipping – Rocky Mountain Barber Company

Our 100% Satisfaction Guarantee

Fast shipping & easy, hassle-free returns

SHIPPING

WHEN WILL MY ITEMS SHIP? WILL THEY ARRIVE BEFORE CHRISTMAS?

All orders ship from our US warehouse within 24 hours Monday to Friday. Our goal is to get your items as quickly and safely as possible. Once your order is received, we’ll take great care when preparing your order to ensure a safe and fast delivery.

While we continue to ship orders up to December 23rd, we do suggest placing any holiday orders by December 16, 2022 to ensure delivery the following week. You can see estimated delivery times once you enter your zip code at checkout.

For up to date information regarding holiday delivery times, please visit USPS's holiday shipping guide here.

HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?

Your order will arrive within the delivery estimate provided at checkout which is based on your zip code and selected shipping speed. Please note that the day your order is picked up as well as weekends and holidays do not count towards the delivery date estimate.

WILL I GET A TRACKING NUMBER FOR MY PACKAGE?

Yes. After your order is placed, you’ll receive an Order Confirmation email which contains details pertaining to your order.

Once we’ve processed your order, you’ll receive a Shipping Confirmation email containing tracking information. Please note that tracking information may take up to 24-48 hours to appear.

If after receiving your order you are at all unsatisfied, please contact us and we’ll work with you to resolve the issue.

WHAT IF THERE'S A PROBLEM WHEN MY PACKAGE ARRIVES?

The successful delivery of our products is guaranteed. In the unlikely event your parcel is lost by the carrier, we will send a replacement to you free of charge. We are committed to your 100% satisfaction.

If after receiving your order you are at all unsatisfied, please contact us and we’ll work with you to resolve the problem.

If for any reason we are unable to ship out your order within our standard time frame, we will contact you immediately to notify you of any delays and ensure that you get your items as soon as possible.

I Need to Cancel or Change My Order

If you'd like to request a cancellation or change an order that has recently been placed, click "Cancel" or "Edit" in your order confirmation email, the order status page, or the Order History section of your store account page. We will attempt to cancel or change your order if it has not yet already been fulfilled. Orders that are already in the process of being fulfilled cannot be cancelled or changed.

RETURNS & EXCHANGES

At Rocky Mountain Barber Company we take great pride in the products that we make and we want you to have great pride in the item that you purchased. If you are not happy with your purchase, please feel free to return it within 30 days for a full refund.

WHAT IS YOUR RETURN POLICY?

If you are not satisfied with your purchase you may return your purchase to us within 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For hygienic and sanitary reasons, and for the safety of all customers, used or opened items cannot be returned.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To complete your return, please contact us.

HOW DO RETURNS WORK?

To complete your return, please contact us.

Once your return request is approved, we will send you a pre-paid shipping label which must be printed and affixed to the box containing your returned items.  

Please allow up to 7 business days for us to receive and process your returned item(s).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 1-3 business days.

We offer the refund for the price of the purchased products plus applicable taxes. Shipping charges and taxes on the shipping charges are not refundable.

STILL HAVE QUESTIONS?

Contact Us. We respond to all e-mails within 1 business day.