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Frequently asked questions
Below are answers to frequently asked questions you may find helpful.
Add-On Samples
With every order we now include 2 free samples chosen at random by our warehouse team. It's a perfect way to discover new favorites!
We're excited to also announce that our Razor Blade & Handle are now available for purchase.
Shipping, Delivery & Returns
All orders ship from our New York warehouse and take approximately 3-6 business days to arrive, depending on your location. An estimated delivery time is shown at checkout after you enter your zipcode.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the top banner to see the current deal on free shipping.
We ship to all 50 states. All orders ship daily Monday-Friday from our New York warehouse.
We are committed to your satisfaction and offer easy, hassle-free returns. Visit our Returns Policy page for more information.
Rewards Program
Our program is free to join! Simply create an account and you will be enrolled into our rewards program. Make sure that you are signed into your account whenever you make a purchase to ensure you receive your points.
You earn points on every dollar spent. There are three tiers, and as you advance, each tier allows you to earn points faster than the previous. You must be signed into your account to earn points on your purchases.
You can see your point balance by logging into your account and clicking the "My Loyalty Points" button in your account dashboard. The Loyalty Rewards Program dashboard will then appear on your screen.
You can redeem points by logging into your account and clicking the "My Loyalty Points" button in your account dashboard. After the Loyalty Rewards Program dashboard appears, click "Redeem" next to the reward you would like to redeem.